Return & Refund Policy

Eligibility for Returns:

• Returns are accepted only for items that are damaged, defective, or wrongly delivered.
• Exchange requests must be submitted within 3 days of delivery.

Conditions for Exchange:

• Items must be unused, unwashed, and returned in their original condition.
• An unpacking video is mandatory for exchange requests related to damages, defects, or missing items. The video must be continuous, with no edits or cuts.

Non-Returnable Items:

• Products that have been used or washed.
• Items returned without an unpacking video as proof for damaged or missing claims.

No Refunds Provided:

• We do not offer cash refunds, bank refunds, or refunds in any other form for any product.
• Only an exchange will be provided if the conditions of the Exchange Policy are met.

Important Notes

• Items returned must pass a quality check, including:
• Product being in unused and unwashed condition and no odors present.
• The Exchange process may take 7–10 business days from the date of return approval.

For any further clarifications, feel free to reach us at contact@5mafashions.com or WhatsApp us at +91 6369712357